Return Policy

Last updated: September 28, 2026

Every GSDlover item is printed to order just for you, which means we do not keep stock sitting on a shelf. We still want you to love what shows up at your door. If something isn't right, here's how we'll help.

Damaged, defective, or wrong item

If your order arrives damaged, misprinted, defective, or is not what you ordered, email us within 30 days of delivery at contact@gsdlover.com with your order number and a photo of the issue. We will send a replacement or issue a full refund, including any shipping you paid for that item. You will not need to ship the original back.

Wrong size or changed your mind

Because each item is made to order, we are not able to accept returns for a simple change of mind. If the fit is not right, reach out within 30 days of delivery and we will do our best to make it right, usually with a discounted replacement in the correct size. Please check the size chart on each product page before ordering.

Personalized and custom items

Personalized items are printed exactly as you enter them, so please double-check spelling, names, and any images before placing your order. We cannot offer a free replacement or refund for errors in the text or content you submitted. If we made a mistake with your personalization, we will replace it at no cost.

Lost in transit

If your package is marked delivered but never arrived, or tracking has not moved in 14 days, email us and we will file a claim and get a replacement on the way.

Please make sure your shipping address is correct at checkout. If an order is returned to us or lost because of an incorrect or incomplete address, we can reship it once you pay the cost of the new shipment.

Cancellations

Orders can be cancelled within 12 hours of purchase, before production begins. After that we cannot cancel, because your item is already being made. To request a cancellation, email contact@gsdlover.com as soon as possible with your order number.

International orders

We ship worldwide. Customs duties, import taxes, and brokerage fees charged by your country are your responsibility and are not refundable. If you refuse a package or don't pay these charges, the order may be returned or destroyed, and we cannot offer a refund for it.

Gift cards and discounts

Gift cards are not refundable and cannot be redeemed for cash, except where required by law (for example, California residents may redeem a remaining balance under $10 for cash on request). If you paid for an order partly with a gift card, the approved refund for that portion goes back onto a gift card. Discount codes used on a refunded order are not reissued unless we decide otherwise.

Refunds

Approved refunds are issued back to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

How to request help

Email contact@gsdlover.com and include:

your order number;
a short description of the issue; and
a clear photo showing the problem (for damaged, misprinted, or wrong items).

Please do not send any items back to us without contacting us first. Our products are shipped from our production partner's facilities, and returns sent without approval cannot be accepted or refunded.

If you have an issue with your order, please contact us before opening a dispute or chargeback with your bank. We're happy to make it right and can usually resolve things faster directly.