Frequently Asked Questions

Are your products made to order?

Yes! Every GSD Lover product is made to order specifically for you. This helps us avoid excess inventory and reduce waste while creating products we’re proud to put the GSD Lover name on.
Where do your products ship from?

All orders are fulfilled directly through our facilities in the USA.
How long does it take to receive my order?

Orders typically arrive within 5–10 business days. Because each item is made to order, production takes approximately 2–5 business days before your order ships. International orders may take longer depending on the destination and shipping method.
Do you offer free shipping?

Yes! We offer free shipping on U.S. orders of $75 or more. International shipping rates are calculated at checkout.
Do you ship internationally?

Yes! We ship to customers around the world. International delivery times vary depending on your location and shipping method.
Will I receive tracking information?

Yes! Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package.
Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations may be possible if your order has not yet entered production. Once production has begun, changes or cancellations may no longer be possible.
Can I return an item if I ordered the wrong size?

We do not offer refunds for incorrect sizing, but size exchanges are available. Customers are responsible for return and exchange shipping costs, and a $15 restocking fee applies to returned items. Please check our Size Chart before ordering to help ensure you select the right size.
What if my order arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We'll work with you to resolve the issue in accordance with our product replacement policy.
What if my package says “Delivered” but I can't find it?

If your tracking shows that your package was delivered but you can't locate it, first check around your delivery area and with neighbors or others at your address. You should also contact the carrier for additional delivery information.

Because the carrier has confirmed delivery, we are unable to provide a free replacement or refund for packages marked as delivered.
What if my package is lost in transit?

If your package is confirmed as lost in transit, please contact us. Eligible lost shipments may qualify for a replacement. Claims must be submitted within the applicable reporting timeframe.
Where’s the rest of my order?

If you ordered multiple products, your items may arrive in separate packages. Some products, such as mugs or glassware, require special protective packaging and may ship separately from apparel or other items in your order. If you have tracking information for multiple packages, you can use each tracking number to follow your shipments.
What size should I order?

Our T-shirts and Hoodies have a relaxed, comfortable fit with a slightly roomy feel. They are designed to fit true to size without being overly slim or fitted.

For a more relaxed or oversized fit, we recommend sizing up. If you’re between sizes, we also suggest sizing up.

We recommend checking our Size Chart before placing your order to find the best fit. Still not sure? Contact us and we’ll be happy to help.
What should I do if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect or incomplete shipping address. We’ll do our best to make corrections before your order enters production. Once an order has entered production or shipped, we may not be able to make changes.
Who can I contact if I have a question about my order?

We’re a small family business, and we read every message ourselves. If you have a question about an order, size, design, or anything else, you can reach us through our Contact page. We’ll get back to you within 1–2 business days.